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92_HB3106 LRB9208210JSpc 1 AN ACT concerning telecommunications. 2 Be it enacted by the People of the State of Illinois, 3 represented in the General Assembly: 4 Section 5. The Public Utilities Act is amended by adding 5 Section 13-408 as follows: 6 (220 ILCS 5/13-408 new) 7 Sec. 13-408. Service failure; damages. If a customer 8 reports a service outage to the telecommunications carrier 9 providing the service and the service outage has a duration 10 of more than 24 hours, the carrier providing the service must 11 make an adjustment in the customer's next bill in the 12 following manner: 13 (1) If the outage was for fewer than 72 hours, the 14 carrier must give to the customer a credit equal to the 15 prorated amount of the customer's monthly service rate 16 for the time of the service outage. 17 (2) If the outage was for 72 hours or more, the 18 carrier must give to the customer the credit provided 19 under item (1) plus an additional credit equal to 3 times 20 the prorated amount of the customer's monthly service 21 rate for any portion of the duration of the service 22 outage in excess of 72 hours. 23 Section 99. Effective date. This Act takes effect upon 24 becoming law.
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