Information maintained by the Legislative Reference Bureau
Updating the database of the Illinois Compiled Statutes (ILCS) is an ongoing process. Recent laws may not yet be included in the ILCS database, but they are found on this site as Public Acts soon after they become law. For information concerning the relationship between statutes and Public Acts, refer to the Guide.

Because the statute database is maintained primarily for legislative drafting purposes, statutory changes are sometimes included in the statute database before they take effect. If the source note at the end of a Section of the statutes includes a Public Act that has not yet taken effect, the version of the law that is currently in effect may have already been removed from the database and you should refer to that Public Act to see the changes made to the current law.

(5 ILCS 308/) Human Voice Contact Act.

5 ILCS 308/1

    (5 ILCS 308/1)
    Sec. 1. Short title. This Act may be cited as the Human Voice Contact Act.
(Source: P.A. 94-620, eff. 1-1-07.)

5 ILCS 308/5

    (5 ILCS 308/5)
    Sec. 5. Legislative findings. The General Assembly finds that:
        (1) the people of this State, from time to time,
need contact with State agencies because of problems or concerns;
        (2) often when a person calls a State agency that
person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;
        (3) the purpose of State agencies is to serve the
people of this State in a manner that is as accessible, efficient, and responsive as possible;
        (4) when a person calls a State agency and receives
an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and
        (5) the number of people calling a State agency and
not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.
(Source: P.A. 94-620, eff. 1-1-07.)

5 ILCS 308/10

    (5 ILCS 308/10)
    Sec. 10. Definition. In this Act, "State agency" means the same as in Section 1-7 of the Illinois State Auditing Act.
(Source: P.A. 94-620, eff. 1-1-07.)

5 ILCS 308/15

    (5 ILCS 308/15)
    Sec. 15. Automated telephone answering equipment. A State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option of speaking to a live operator. This Section does not apply to field offices, telephone lines dedicated as hot lines for emergency services, telephone lines dedicated to providing general information, and any system that is designed to permit an individual to conduct a complete transaction with the State agency over the telephone solely by pressing one or more touch tone telephone keys in response to automated prompts.
(Source: P.A. 94-620, eff. 1-1-07.)

5 ILCS 308/99

    (5 ILCS 308/99)
    Sec. 99. Effective date. This Act takes effect January 1, 2007.
(Source: P.A. 94-620, eff. 1-1-07.)