(305 ILCS 5/11-2)
(from Ch. 23, par. 11-2)
of administrative staff.
Every person administering any provision of this Code shall conduct
himself or herself with courtesy, consideration and respect toward all
recipients and perform duties in such manner as to secure for every
applicant and recipient the aid and services to which the person
may be entitled.
Any applicant or recipient who feels he or she has not been treated properly
by administrative staff or the Department in regard to the aforementioned
conduct provisions shall be afforded the right to complain to the Department
about such treatment. The Department shall advise applicants and recipients
of this right through informational brochures and publicly posted information.
Such complaints shall be treated confidentially and the Department and its
employees shall not otherwise discriminate against any applicant or recipient
because such individual complains about the conduct of Department staff.
(Source: P.A. 82-555.)