(5 ILCS 308/5)
    Sec. 5. Legislative findings. The General Assembly finds that:
        (1) the people of this State, from time to time,
need contact with State agencies because of problems or concerns;
        (2) often when a person calls a State agency that
person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;
        (3) the purpose of State agencies is to serve the
people of this State in a manner that is as accessible, efficient, and responsive as possible;
        (4) when a person calls a State agency and receives
an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and
        (5) the number of people calling a State agency and
not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.
(Source: P.A. 94-620, eff. 1-1-07.)