Full Text of HB0816 101st General Assembly
HB0816eng 101ST GENERAL ASSEMBLY |
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| 1 | | AN ACT concerning State government.
| 2 | | Be it enacted by the People of the State of Illinois,
| 3 | | represented in the General Assembly:
| 4 | | Section 1. Findings and purpose.
| 5 | | (a) The General Assembly finds and declares the following:
| 6 | | (1) Restoring Illinois' global leadership position in | 7 | | technology and electronic government requires a new | 8 | | approach, one that narrows the growing gap between the | 9 | | digital demands of citizens and the fashion in which the | 10 | | government provides digital services to the citizens of | 11 | | Illinois.
| 12 | | (2) In addition to changing the paradigm for government | 13 | | services delivery, enhanced citizen-facing digital | 14 | | experiences can dramatically reduce the cost of government | 15 | | operations.
| 16 | | (3) Government lags far behind the private sector in | 17 | | providing a modern, seamless, personalized, and consistent | 18 | | digital experience to those seeking government information | 19 | | or services. Illinois currently ranks 36 out of 50 states | 20 | | in its ability to deliver e-government services.
| 21 | | (4) Legislation is needed to accelerate the transition | 22 | | from an analog and paper-based government to a 21st Century | 23 | | digital government that delivers information and | 24 | | government services in a fashion that most Americans take |
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| 1 | | for granted in the private sector.
| 2 | | (5) Key to this transition will be the implementation | 3 | | of modern customer service experiences, such as | 4 | | citizen-centric design, comprehensive self-service | 5 | | capabilities, and uniform mobile rendering, regardless of | 6 | | how Illinois' citizens interact with government.
| 7 | | (6) Additionally, a large and growing number of | 8 | | citizens in Illinois access government services via a | 9 | | mobile device and many State websites are not optimized for | 10 | | mobile use.
| 11 | | (7) Transitioning from paper processes to adaptive and | 12 | | intuitive digital forms would significantly improve | 13 | | government services to citizens.
| 14 | | (8) All State websites must be accessible to | 15 | | individuals with disabilities.
| 16 | | (9) Given the foregoing, digital governance and | 17 | | website modernization is necessary to improve public | 18 | | accessibility to Illinois State government resources.
| 19 | | (b) The purpose of this legislation is:
| 20 | | (1) to accelerate the transition of the government from | 21 | | an analog to a digital service delivery model by | 22 | | modernizing government interactions with citizens to | 23 | | create a modern digital government experience;
| 24 | | (2) to ensure that citizens of Illinois are able to | 25 | | access State websites from mobile devices;
| 26 | | (3) to create a legislative framework that improves the |
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| 1 | | delivery of citizen-facing services of State agencies by | 2 | | better leveraging government's use of modern technology | 3 | | that ensures consistent responses to inquiries and service | 4 | | requests whether submitted on-line, by telephone, or in | 5 | | person;
| 6 | | (4) to ensure that persons with disabilities are able | 7 | | to access information and interact with State websites;
| 8 | | (5) to reduce the cost of government operations through | 9 | | the more effective use of digital technology; and
| 10 | | (6) to reduce State government's reliance on outdated | 11 | | technologies and manual processes.
| 12 | | Section 5. The Department of Innovation and Technology Act | 13 | | is amended by changing Section 1-5 and by adding Section 1-65 | 14 | | as follows:
| 15 | | (20 ILCS 1370/1-5)
| 16 | | Sec. 1-5. Definitions. In this Act: | 17 | | "Bureau of Communications and Computer Services" means the | 18 | | Bureau of Communications and Computer Services, also known as | 19 | | the Bureau of Information and Communication Services, created | 20 | | by rule (2 Illinois Administrative Code 750.40) within the | 21 | | Department of Central Management Services. | 22 | | "Client agency" means each transferring agency, or its | 23 | | successor. When applicable, "client agency" may also include | 24 | | any other public agency to which the Department provides |
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| 1 | | service to the extent specified in an interagency contract with | 2 | | the public agency. | 3 | | "Dedicated unit" means the dedicated bureau, division, | 4 | | office, or other unit within a transferring agency that is | 5 | | responsible for the information technology functions of the | 6 | | transferring agency. For the Office of the Governor, "dedicated | 7 | | unit" means the Information Technology Office, also known as | 8 | | the Office of the Chief Information Officer. For the Department | 9 | | of Central Management Services, "dedicated unit" means the | 10 | | Bureau of Communications and Computer Services, also known as | 11 | | the Bureau of Information and Communication Services. | 12 | | "Department" means the Department of Innovation and | 13 | | Technology. | 14 | | "Information technology" means technology, infrastructure, | 15 | | equipment, systems, software, networks, and processes used to | 16 | | create, send, receive, and store electronic or digital | 17 | | information, including, without limitation, computer systems | 18 | | and telecommunication services and systems. "Information | 19 | | technology" shall be construed broadly to incorporate future | 20 | | technologies (such as sensors and balanced private hybrid or | 21 | | public cloud posture tailored to the mission of the agency) | 22 | | that change or supplant those in effect as of the effective | 23 | | date of this Act. | 24 | | "Information technology functions" means the development, | 25 | | procurement, installation, retention, maintenance, operation, | 26 | | possession, storage, and related functions of all information |
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| 1 | | technology. | 2 | | "Information Technology Office" means the Information | 3 | | Technology Office, also known as the Office of the Chief | 4 | | Information Officer, within the Office of the Governor, created | 5 | | by Executive Order 1999-05, or its successor. | 6 | | "Legacy information technology division" means any | 7 | | division, bureau, or other unit of a transferring agency which | 8 | | has responsibility for information technology functions for | 9 | | the agency prior to the transfer of those functions to the | 10 | | Department, including, without limitation, the Bureau of | 11 | | Communications and Computer Services. | 12 | | "Mobile-friendly" means, with respect to a website, that | 13 | | the website is configured in such a way that the website may be | 14 | | navigated, viewed, and accessed on a smartphone, tablet | 15 | | computer, or similar mobile device. | 16 | | "Secretary" means the Secretary of Innovation and | 17 | | Technology. | 18 | | "State agency" means each State agency, department, board, | 19 | | and commission directly responsible to the Governor. | 20 | | "Transferring agency" means the Department on Aging; the | 21 | | Departments of Agriculture, Central Management Services, | 22 | | Children and Family Services, Commerce and Economic | 23 | | Opportunity, Corrections, Employment Security, Financial and | 24 | | Professional Regulation, Healthcare and Family Services, Human | 25 | | Rights, Human Services, Insurance, Juvenile Justice, Labor, | 26 | | Lottery, Military Affairs, Natural Resources, Public Health, |
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| 1 | | Revenue, State Police, Transportation, and Veterans' Affairs; | 2 | | the Capital Development Board; the Deaf and Hard of Hearing | 3 | | Commission; the Environmental Protection Agency; the | 4 | | Governor's Office of Management and Budget; the Guardianship | 5 | | and Advocacy Commission; the Historic Preservation Agency; the | 6 | | Illinois Arts Council; the Illinois Council on Developmental | 7 | | Disabilities; the Illinois Emergency Management Agency; the | 8 | | Illinois Gaming Board; the Illinois Health Information | 9 | | Exchange Authority; the Illinois Liquor Control Commission; | 10 | | the Illinois Technology Office; the Office of the State Fire | 11 | | Marshal; and the Prisoner Review Board. "Transferring agency" | 12 | | does not include a State constitutional office, the Office of | 13 | | the Executive Inspector General, or any office of the | 14 | | legislative or judicial branches of State government.
| 15 | | (Source: P.A. 100-611, eff. 7-20-18; 100-1169, eff. 1-4-19.) | 16 | | (20 ILCS 1370/1-65 new) | 17 | | Sec. 1-65. Digital governance and website modernization. | 18 | | (a) On or before July 1, 2022, the Department of Innovation | 19 | | and Technology shall create a plan to improve the provision of | 20 | | digital services, including modernizing websites and enhancing | 21 | | the use of data analytics for all State agencies. The plan | 22 | | created under this Section shall be posted on the Department's | 23 | | website and shall include the following: | 24 | | (1) a website modernization plan focused on the | 25 | | effective delivery of digital services that is designed |
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| 1 | | around user needs and leveraging data analytics and related | 2 | | tools to determine user goals, needs, and behaviors; | 3 | | (2) a plan to ensure the effective rendering of all | 4 | | publicly facing websites on mobile devices; and | 5 | | (3) a plan to increase the use of data analytics to | 6 | | improve website operation and enhance digital service | 7 | | delivery. | 8 | | (b) On or before July 1, 2022, all State agency websites | 9 | | intended for use by the public shall be mobile-friendly. | 10 | | (c) On or before July 1, 2022, all State websites intended | 11 | | for use by the public shall be accessible for persons with | 12 | | disabilities as provided under the Information Technology | 13 | | Accessibility Act. | 14 | | (d) On and after the effective date of this amendatory Act | 15 | | of the 101st General Assembly, no public-facing State agency | 16 | | website shall become operational if it is not mobile-friendly | 17 | | and accessible by persons with disabilities. | 18 | | (e) The Department shall adopt rules necessary to implement | 19 | | this Section.
| 20 | | Section 99. Effective date. This Act takes effect upon | 21 | | becoming law.
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