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1 | AN ACT concerning civil law.
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2 | Be it enacted by the People of the State of Illinois,
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3 | represented in the General Assembly:
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4 | Section 5. The Condominium and Common Interest Community | |||||||||||||||||||||
5 | Ombudsperson Act is amended by changing Section 35 as follows: | |||||||||||||||||||||
6 | (765 ILCS 615/35) | |||||||||||||||||||||
7 | (This Section may contain text from a Public Act with a | |||||||||||||||||||||
8 | delayed effective date )
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9 | (Section scheduled to be repealed on July 1, 2021) | |||||||||||||||||||||
10 | Sec. 35. Written policy for resolving complaints.
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11 | (a) Each association, except for those outlined in Section | |||||||||||||||||||||
12 | (b) of this Section, shall adopt a written policy for resolving | |||||||||||||||||||||
13 | complaints made by unit owners. The association shall make the | |||||||||||||||||||||
14 | policy available to all unit owners upon request. The policy | |||||||||||||||||||||
15 | must include:
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16 | (1) a sample form on which a unit owner may make a | |||||||||||||||||||||
17 | complaint to the association;
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18 | (2) a description of the process by which complaints | |||||||||||||||||||||
19 | shall be delivered to the association;
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20 | (3) the association's timeline and manner of making | |||||||||||||||||||||
21 | final determinations in response to a unit owner's | |||||||||||||||||||||
22 | complaint; and | |||||||||||||||||||||
23 | (4) a requirement that the final determination made by |
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1 | the association in response to a unit owner's complaint be: | ||||||
2 | (i) made in writing;
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3 | (ii) made within a reasonable time after the unit | ||||||
4 | owner's original complaint; and
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5 | (iii) marked clearly and conspicuously as "final".
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6 | (b) Common interest community associations exempt from the | ||||||
7 | Common Interest Community Association Act are not required to | ||||||
8 | have a written policy for resolving complaints. | ||||||
9 | (c) No later than 180 days after the effective date of this | ||||||
10 | Act, associations existing on the effective date of this Act, | ||||||
11 | except for those identified in subsection (b) of this Section, | ||||||
12 | must establish and adopt the policy required under this | ||||||
13 | Section.
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14 | (d) Associations first created after the effective date of | ||||||
15 | this Act, except for those identified in subsection (b) of this | ||||||
16 | Section, must establish and adopt the policy required under | ||||||
17 | this Section at the time of initial registration as required by | ||||||
18 | Section 65 of this Act .
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19 | (e) A unit owner may not bring a request for assistance | ||||||
20 | under Section 40 of this Act for an association's lack of or | ||||||
21 | inadequacy of a written policy to resolve complaints, but may | ||||||
22 | notify the Department in writing of the association's lack of | ||||||
23 | or inadequacy of a written policy. An association that fails to | ||||||
24 | comply with this Section is subject to subsection (g) of | ||||||
25 | Section 65 of this Act.
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26 | (Source: P.A. 98-1135, eff. 7-1-16.) |
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1 | (765 ILCS 615/55 rep.) | ||||||
2 | Section 10. The Condominium and Common Interest Community | ||||||
3 | Ombudsperson Act is amended by repealing Section 55.
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4 | Section 99. Effective date. This Act takes effect July 1, | ||||||
5 | 2016.
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