UTILITIES-CUSTOMER SERVICE House SponsorsRep. Jack D. Franks-Robert F. Flider 1/13/2009HouseSession Sine Die 220 ILCS 5/8-515 new Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service and on-site service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Specifies fines levied against a public utility for the failure of a service representative to arrive at the customer's location on time. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately. 2/15/2008HouseFiled with the Clerk by Rep. Jack D. Franks 2/15/2008HouseFirst Reading 2/15/2008HouseReferred to Rules Committee 3/3/2008HouseAssigned to Public Utilities Committee 3/5/2008HouseAdded Chief Co-Sponsor Rep. Robert F. Flider 3/14/2008HouseRule 19(a) / Re-referred to Rules Committee 1/13/2009HouseSession Sine Die