FRAUD-HUMAN CUSTOMER SUPPORT House SponsorsRep. Kevin John Olickal 3/21/2025HouseRule 19(a) / Re-referred to Rules Committee 815 ILCS 505/2HHHH new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction. 2/7/2025HouseFiled with the Clerk by Rep. Kevin John Olickal 2/18/2025HouseFirst Reading 2/18/2025HouseReferred to Rules Committee 3/11/2025HouseAssigned to Consumer Protection Committee 3/21/2025HouseRule 19(a) / Re-referred to Rules Committee