TITLE 89: SOCIAL SERVICES
CHAPTER I: DEPARTMENT OF HEALTHCARE AND FAMILY SERVICES
SUBCHAPTER d: MEDICAL PROGRAMS
PART 146 SPECIALIZED HEALTH CARE DELIVERY SYSTEMS
SECTION 146.260 GRIEVANCE PROCEDURE
Section 146.260 Grievance Procedure
a) An SLF shall establish a grievance procedure for reviewing grievances registered by, or on behalf of, residents. Each resident shall be informed that a grievance procedure exists.
b) Records shall be maintained and made available to the Department on all written grievances and the SLF's response to and disposition of each grievance.
(Source: Amended at 29 Ill. Reg. 4360, effective March 7, 2005)