TITLE 83: PUBLIC UTILITIES CHAPTER I: ILLINOIS COMMERCE COMMISSION SUBCHAPTER c: ELECTRIC UTILITIES PART 412 OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS The General Assembly's Illinois Administrative Code database includes only those rulemakings that have been permanently adopted. This menu will point out the Sections on which an emergency rule (valid for a maximum of 150 days, usually until replaced by a permanent rulemaking) exists. The emergency rulemaking is linked through the notation that follows the Section heading in the menu. View Entire Part SUBPART A: GENERAL Section 412.10 Definitions Section 412.15 Compliance Section 412.20 Waiver Section 412.30 Construction of this Part (Repealed) Section 412.40 Alternative Electric Supplier Utility Assistance Recipient SUBPART B: MARKETING PRACTICES Section 412.80 Application of Subpart B Section 412.100 Marketing Materials Section 412.105 Use of Utility Logo and Name Section 412.110 Minimum Contract Terms and Conditions Section 412.115 Uniform Disclosure Statement Section 412.120 In-person Solicitation Section 412.130 Telemarketing Section 412.140 Inbound Enrollment Calls Section 412.150 Direct Mail Section 412.160 Online Marketing Section 412.165 Rate Notice to Customers Section 412.170 Conduct, Training and Compliance of ARES Sales Agents Section 412.180 Records Retention and Availability Section 412.190 Renewable Energy Product Descriptions SUBPART C: RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL Section 412.200 Application of Subpart C Section 412.210 Rescission of Sales Contract Section 412.215 Deposits Section 412.220 Termination of Sales Contract Section 412.230 Contract Renewal Section 412.240 Assignment SUBPART D: DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS Section 412.300 Application of Subpart D Section 412.310 Required ARES Information Section 412.320 Dispute Resolution Section 412.330 Failure to Comply Section 412.340 Severability Section 412.APPENDIX A Uniform Disclosure Statement

AUTHORITY: Implementing Sections 16-115, 16-115A, 16-115B, 16-115E, 16-118, 16-119 and 16-123 of the Public Utilities Act [220 ILCS 5] and Section 2EE of the Consumer Fraud and Deceptive Business Practices Act [815 ILCS 505] and authorized by Sections 10-101 and 8-501 of the Public Utilities Act [220 ILCS 5].

SOURCE: Adopted at 36 Ill. Reg. 17886, effective January 1, 2013; amended at 41 Ill. Reg. 13972, effective November 1, 2017; amended at 46 Ill. Reg. 19509, effective November 23, 2022.