TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER c: ELECTRIC UTILITIES
PART 412 OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS
SECTION 412.210 RESCISSION OF SALES CONTRACT


 

Section 412.210  Rescission of Sales Contract

 

a)         The customer has the ability to rescind the contract with the RES before the RES submits the enrollment request to the electric utility. Within one business day after processing a valid electronic enrollment request from the RES, the electric utility shall notify the customer in writing of the scheduled enrollment and provide the name of the RES that will be providing electric power and energy service. The written enrollment notice from the electric utility shall state the last day to make a request rescinding the enrollment and provide contact information for the RES. The written enrollment notice from the electric utility shall also provide information regarding the customer's rights under this Section, including contact information for the utility and the Commission, if the enrollment has been made in error or without the customer's consent.

 

b)         A residential customer wishing to rescind the pending enrollment with the RES will not incur any early termination fees if the customer contacts either the electric utility or the RES within 10 calendar days after the electric utility processes the enrollment request.  

 

c)         A small commercial retail customer wishing to rescind the pending enrollment with the RES will not incur any early termination fees if the customer contacts the RES within 10 calendar days after the electric utility processes the enrollment request. 

 

d)         If the 10th calendar day falls on a non-business day, the rescission period will be extended through the next business day.

 

e)         In the event the residential customer provides notice of rescission to the electric utility, the electric utility shall notify the RES within one business day after processing a valid rescission request from the customer.

 

(Source:  Amended at 41 Ill. Reg. 13972, effective November 1, 2017)