Section 4515.100  Education Responsibilities of the Applicant for the Navigator, In-Person Counselor or Certified Application Counselor Certification or Renewal

a)         Before receiving approval for a Navigator, In-Person Counselor or Certified Application Counselor certification, the applicant must complete approved training courses prescribed by the Director.  Initial courses for Navigators, In-Person Counselors and Certified Application Counselors will be provided online.  An applicant for a Navigator, In-Person Counselor or Certified Application Counselor must complete the Director's prescribed training courses within 12 months prior to certification.

b)         Each Navigator, In-Person Counselor, or Certified Application Counselor must complete the approved training courses prescribed by the Director to satisfy continuing education requirements before requesting a renewal of certification.  The training courses will be provided online.

c)         Each Navigator, In-Person Counselor or Certified Application Counselor must retain the certificate of completion from each course or training curriculum completed for 3 years from the date of completion.  Courses initiated or completed before the original issue or most recent renewal date of the Navigator, In-Person Counselor or Certified Application Counselor certificate cannot be used to meet continuing education requirements.

d)         For certificates to perform Navigator or Certified Application Counselor activities in a State-based Exchange on the Federal Platform or a Federally-facilitated Exchange, an applicant or certificate holder must use the online federal training curriculum to satisfy their pre-certification and continuing education requirements.  Applicants and certificate holders must register for the Marketplace Learning Management System (MLMS) application at https://portal.cms.gov and must successfully complete the HHS-approved training modules prescribed in MLMS for the applicable certification. 

e)         For certificates to perform Navigator, Certified Application Counselor or In-Person Counselor activities in a State-based Exchange, an applicant or certificate holder must register for the Get Covered Illinois Learning Management System (GCILMS) application at https://getcovered.illinois.gov and must successfully complete the Director-approved training modules prescribed in GCILMS for the applicable certification as further specified in Section 4515.110.

(Source:  Amended at 49 Ill. Reg. 12657, effective September 26, 2025)