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SB0049 - 104th General Assembly
CUSTOMER SUPPORT SERVICE
Last Action
Statutes Amended In Order of Appearance
Synopsis As Introduced
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.
Actions
| Date | Chamber | Action |
|---|---|---|
| 1/13/2025 | Senate | Filed with Secretary by Sen. Sue Rezin |
| 1/13/2025 | Senate | First Reading |
| 1/13/2025 | Senate | Referred to Assignments |
| 3/12/2025 | Senate | Assigned to Executive |
| 3/12/2025 | Senate | Senate Committee Amendment No. 1 Filed with Secretary by Sen. Sue Rezin |
| 3/12/2025 | Senate | Senate Committee Amendment No. 1 Referred to Assignments |
| 3/18/2025 | Senate | Senate Committee Amendment No. 1 Assignments Refers to Executive |
| 3/19/2025 | Senate | To AI and Social Media |
| 3/21/2025 | Senate | Rule 2-10 Committee Deadline Established As April 11, 2025 |
| 4/03/2025 | Senate | Senate Committee Amendment No. 1 To AI and Social Media |
| 4/04/2025 | Senate | Added as Chief Co-Sponsor Sen. Mary Edly-Allen |
| 4/11/2025 | Senate | Rule 3-9(a) / Re-referred to Assignments |
| 4/11/2025 | Senate | Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred to Assignments |