Bill Status of HB3653

  1. Home
  2. Legislation
  3. Bill Status

HB3653 - 104th General Assembly

FRAUD-HUMAN CUSTOMER SUPPORT
Last Action
3/21/2025 - House: Rule 19(a) / Re-referred to Rules Committee
House Sponsors
Rep. Kevin John Olickal
Statutes Amended In Order of Appearance
815 ILCS 505/2HHHH new
Synopsis As Introduced
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.
Actions
Date Chamber Action
2/07/2025 House Filed with the Clerk by Rep. Kevin John Olickal
2/18/2025 House First Reading
2/18/2025 House Referred to Rules Committee
3/11/2025 House Assigned to Consumer Protection Committee
3/21/2025 House Rule 19(a) / Re-referred to Rules Committee