OBAMA-SMITH-REA-MUNOZ-TROTTER AND HENDON. 305 ILCS 5/12-4.17a new Amends the Illinois Public Aid Code. Provides that the Department of Human Services and the Department of Public Aid shall require that each caseworker has training on and access to current policies as well as training on interviewing and case management skills. Provides that each local office shall provide information and forms for appeals and grievances and that the Departments shall establish pilot projects for extended office hours. Provides that the Department of Human Services shall establish a customer service review process in the Temporary Assistance for Needy Families program with procedures for termination for non-cooperation. Provides that the Department shall establish an ongoing statewide customer service advisory council to monitor customer service and annually make customer service recommendations to the Secretary of Human Services and to the Governor. 99-02-24 S FIRST READING 99-02-24 S REFERRED TO SENATE RULES COMMITTEE RULES 99-02-24 S ASSIGNED TO COMMITTEE PUBLIC HEALTH 99-03-09 S POSTPONED 99-03-19 S POSTPONED 99-03-19 S COMMITTEE PUBLIC HEALTH 99-03-20 S RE-REFERRED TO RULES COMM/RULE 3-9(A) RULES 01-01-09 S SESSION SINE DIE END OF INQUIRY Full Text Bill Summary