(305 ILCS 5/5-30.1)
    Sec. 5-30.1. Managed care protections.
    (a) As used in this Section:
    "Managed care organization" or "MCO" means any entity which contracts with the Department to provide services where payment for medical services is made on a capitated basis.
    "Emergency services" include:
        (1) emergency services, as defined by Section 10 of
    
the Managed Care Reform and Patient Rights Act;
        (2) emergency medical screening examinations, as
    
defined by Section 10 of the Managed Care Reform and Patient Rights Act;
        (3) post-stabilization medical services, as defined
    
by Section 10 of the Managed Care Reform and Patient Rights Act; and
        (4) emergency medical conditions, as defined by
    
Section 10 of the Managed Care Reform and Patient Rights Act.
    (b) As provided by Section 5-16.12, managed care organizations are subject to the provisions of the Managed Care Reform and Patient Rights Act.
    (c) An MCO shall pay any provider of emergency services that does not have in effect a contract with the contracted Medicaid MCO. The default rate of reimbursement shall be the rate paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments, and all outlier add-on adjustments to the extent such adjustments are incorporated in the development of the applicable MCO capitated rates.
    (d) An MCO shall pay for all post-stabilization services as a covered service in any of the following situations:
        (1) the MCO authorized such services;
        (2) such services were administered to maintain the
    
enrollee's stabilized condition within one hour after a request to the MCO for authorization of further post-stabilization services;
        (3) the MCO did not respond to a request to authorize
    
such services within one hour;
        (4) the MCO could not be contacted; or
        (5) the MCO and the treating provider, if the
    
treating provider is a non-affiliated provider, could not reach an agreement concerning the enrollee's care and an affiliated provider was unavailable for a consultation, in which case the MCO must pay for such services rendered by the treating non-affiliated provider until an affiliated provider was reached and either concurred with the treating non-affiliated provider's plan of care or assumed responsibility for the enrollee's care. Such payment shall be made at the default rate of reimbursement paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments and all outlier add-on adjustments to the extent that such adjustments are incorporated in the development of the applicable MCO capitated rates.
    (e) The following requirements apply to MCOs in determining payment for all emergency services:
        (1) MCOs shall not impose any requirements for prior
    
approval of emergency services.
        (2) The MCO shall cover emergency services provided
    
to enrollees who are temporarily away from their residence and outside the contracting area to the extent that the enrollees would be entitled to the emergency services if they still were within the contracting area.
        (3) The MCO shall have no obligation to cover medical
    
services provided on an emergency basis that are not covered services under the contract.
        (4) The MCO shall not condition coverage for
    
emergency services on the treating provider notifying the MCO of the enrollee's screening and treatment within 10 days after presentation for emergency services.
        (5) The determination of the attending emergency
    
physician, or the provider actually treating the enrollee, of whether an enrollee is sufficiently stabilized for discharge or transfer to another facility, shall be binding on the MCO. The MCO shall cover emergency services for all enrollees whether the emergency services are provided by an affiliated or non-affiliated provider.
        (6) The MCO's financial responsibility for
    
post-stabilization care services it has not pre-approved ends when:
            (A) a plan physician with privileges at the
        
treating hospital assumes responsibility for the enrollee's care;
            (B) a plan physician assumes responsibility for
        
the enrollee's care through transfer;
            (C) a contracting entity representative and the
        
treating physician reach an agreement concerning the enrollee's care; or
            (D) the enrollee is discharged.
    (f) Network adequacy and transparency.
        (1) The Department shall:
            (A) ensure that an adequate provider network is
        
in place, taking into consideration health professional shortage areas and medically underserved areas;
            (B) publicly release an explanation of its
        
process for analyzing network adequacy;
            (C) periodically ensure that an MCO continues to
        
have an adequate network in place; and
            (D) require MCOs, including Medicaid Managed Care
        
Entities as defined in Section 5-30.2, to meet provider directory requirements under Section 5-30.3.
        (2) Each MCO shall confirm its receipt of information
    
submitted specific to physician additions or physician deletions from the MCO's provider network within 3 days after receiving all required information from contracted physicians, and electronic physician directories must be updated consistent with current rules as published by the Centers for Medicare and Medicaid Services or its successor agency.
    (g) Timely payment of claims.
        (1) The MCO shall pay a claim within 30 days of
    
receiving a claim that contains all the essential information needed to adjudicate the claim.
        (2) The MCO shall notify the billing party of its
    
inability to adjudicate a claim within 30 days of receiving that claim.
        (3) The MCO shall pay a penalty that is at least
    
equal to the penalty imposed under the Illinois Insurance Code for any claims not timely paid.
        (4) The Department may establish a process for MCOs
    
to expedite payments to providers based on criteria established by the Department.
    (g-5) Recognizing that the rapid transformation of the Illinois Medicaid program may have unintended operational challenges for both payers and providers:
        (1) in no instance shall a medically necessary
    
covered service rendered in good faith, based upon eligibility information documented by the provider, be denied coverage or diminished in payment amount if the eligibility or coverage information available at the time the service was rendered is later found to be inaccurate; and
        (2) the Department shall, by December 31, 2016, adopt
    
rules establishing policies that shall be included in the Medicaid managed care policy and procedures manual addressing payment resolutions in situations in which a provider renders services based upon information obtained after verifying a patient's eligibility and coverage plan through either the Department's current enrollment system or a system operated by the coverage plan identified by the patient presenting for services:
            (A) such medically necessary covered services
        
shall be considered rendered in good faith;
            (B) such policies and procedures shall be
        
developed in consultation with industry representatives of the Medicaid managed care health plans and representatives of provider associations representing the majority of providers within the identified provider industry; and
            (C) such rules shall be published for a review
        
and comment period of no less than 30 days on the Department's website with final rules remaining available on the Department's website.
        (3) The rules on payment resolutions shall include,
    
but not be limited to:
            (A) the extension of the timely filing period;
            (B) retroactive prior authorizations; and
            (C) guaranteed minimum payment rate of no less
        
than the current, as of the date of service, fee-for-service rate, plus all applicable add-ons, when the resulting service relationship is out of network.
        (4) The rules shall be applicable for both MCO
    
coverage and fee-for-service coverage.
    (g-6) MCO Performance Metrics Report.
        (1) The Department shall publish, on at least a
    
quarterly basis, each MCO's operational performance, including, but not limited to, the following categories of metrics:
            (A) claims payment, including timeliness and
        
accuracy;
            (B) prior authorizations;
            (C) grievance and appeals;
            (D) utilization statistics;
            (E) provider disputes;
            (F) provider credentialing; and
            (G) member and provider customer service.
        (2) The Department shall ensure that the metrics
    
report is accessible to providers online by January 1, 2017.
        (3) The metrics shall be developed in consultation
    
with industry representatives of the Medicaid managed care health plans and representatives of associations representing the majority of providers within the identified industry.
        (4) Metrics shall be defined and incorporated into
    
the applicable Managed Care Policy Manual issued by the Department.
    (h) The Department shall not expand mandatory MCO enrollment into new counties beyond those counties already designated by the Department as of June 1, 2014 for the individuals whose eligibility for medical assistance is not the seniors or people with disabilities population until the Department provides an opportunity for accountable care entities and MCOs to participate in such newly designated counties.
    (i) The requirements of this Section apply to contracts with accountable care entities and MCOs entered into, amended, or renewed after June 16, 2014 (the effective date of Public Act 98-651).
(Source: P.A. 99-725, eff. 8-5-16; 99-751, eff. 8-5-16; 100-201, eff. 8-18-17.)