(210 ILCS 45/2-210)
(from Ch. 111 1/2, par. 4152-210)
A facility shall establish written policies and procedures
to implement the responsibilities and rights provided in this Article.
The policies shall include the procedure for the investigation and resolution
of resident complaints as set forth under Section 3-702. The policies and
procedures shall be clear and unambiguous and
shall be available for inspection by any person. A summary of the policies
and procedures, printed in not less than 12 point type, shall be distributed
to each resident and representative.
(Source: P.A. 81-223.)