(5 ILCS 308/15)
Sec. 15. Automated telephone answering equipment. A State agency that
uses
automated telephone answering equipment to answer incoming telephone calls
must, during the normal
business hours of the agency, provide the caller with the
option of speaking to a
live operator. This Section does not apply to field offices, telephone lines dedicated as hot lines for
emergency services, telephone lines dedicated to providing general information, and any system that is designed to permit an individual to conduct a complete transaction with the State agency over the telephone solely by pressing one or more touch tone telephone keys in response to automated prompts.
(Source: P.A. 94-620, eff. 1-1-07.) |