HR0965 95TH GENERAL ASSEMBLY

HR0965 LRB095 19078 KXB 45271 r

HOUSE RESOLUTION

WHEREAS, The members of the Illinois House of Representatives are pleased to congratulate Theodore G. Schwartz, founder and chairman of APAC Customer Services, Inc., on being honored for his achievements by the Illinois Holocaust Museum and Education Center; and

WHEREAS, Mr. Schwartz launched APAC Customer Services, Inc., in 1992; at its beginning, APAC specialized in telephone sales of brokered radio and cable TV advertising time and through the leadership of Mr. Schwartz, grew to be the largest and most successful business of its kind, representing over 1500 radio stations nationwide; and

WHEREAS, Realizing the potential for outsourced service providers, he sold the advertising business in 1992 and shifted his focus to optimizing customer relationships; under his direction and stewardship, APAC was the pioneer and remains a leader in providing outsourced customer service relationships for a wide range of industry Fortune 500 clients; and

WHEREAS, Mr. Schwartz has been afforded a great deal of industry recognition, including the prestigious Pioneer Award, induction into the American Teleservices Association Hall of Fame, as well as the Call Center Solutions Hall of Fame; he is a member of the Chief Executives Organization, Young Presidents Organization, and World Presidents Organization; in addition, he has received the University of Illinois Entrepreneur Hall of Fame Award and the Illinois High Tech Entrepreneur Award; and

WHEREAS, Currently, Ted Schwartz is the managing principal of TCS Group, L.L.C., a private investment and personalized service firm; with his wife, M. Christine Schwartz, he founded the T & C Schwartz Family Foundation; their philanthropy has been devoted to many local and national issues such as health education, medical research, Jewish youth, and Chicago projects; he is also a member of the Executive Advisory Board of The Chemistry of Life Processes Institute at Northwestern University; therefore, be it

RESOLVED, BY THE HOUSE OF REPRESENTATIVES OF THE NINETY-FIFTH GENERAL ASSEMBLY OF THE STATE OF ILLINOIS, that we congratulate Theodore Schwartz and wish him the best in his future endeavors; and be it further

RESOLVED, That a suitable copy of this resolution be presented to Theodore G. Schwartz as a symbol of our respect and esteem.