Section 270.146  Ombudsman Services in Long-Term Care Facilities

45 CFR 1324.19 (2016), the federal regulations relating to the duties of the representatives of the Office, are incorporated by reference. Ombudsman policies and procedures also apply.  Long-term care service components of the Program include, but are not limited to:

a)         Identifying, investigating and resolving complaints made by or on behalf of residents relating to actions, inactions or decisions that may adversely affect the health, safety, welfare or rights of the residents;

b)         Maintaining a regular presence in long-term care facilities;

c)         Providing services to protect the health, safety, welfare or rights of residents;

d)         Ensuring that residents have regular and timely access to the services provided through the Program and that residents and complainants receive timely responses to requests for information or complaints; and

e)         Consulting and providing community education.

(Source:  Added at 43 Ill. Reg. 980, effective January 1, 2019)