Section 240.935  Discontinuance of Services to Clients

a)         The following requirements of Section 240.935 are applicable to all CCP clients for services provided prior to July 1, 2010.

1)         When a client fails to make payment, or refuses to make payment of his/her incurred expenses for CCP services provided by an authorized vendor within 30 calendar days from the date of the vendor's bill to the client, the vendor may request the Case Coordination Unit (CCU) to discontinue services. (See Section 240.1520.) The CCU shall notify the client by regular mail on or before15 calendar days from the date of the vendor request to discontinue services and the discontinuance shall be effective no sooner than 15 calendar days from the date of the notice.

2)         The vendor may, upon discontinuance, request reimbursement from the Department not to exceed 120 calendar days charges to the client.

b)         Discontinued services may be reinstated only upon payment of the indebtedness by the client within one year from the effective date of discontinuance of services.  Upon receipt of the payment, CCP services shall be reinstated without loss of benefits on or before 15 calendar days from the date of receipt. Written notification of reinstatement shall be provided to the client and the vendors by regular mail.

c)         If discontinued services are not reinstated based on payment of indebtedness by the client within one year from the effective date of discontinuance, services shall be terminated by the CCU.

(Source:  Amended at 35 Ill. Reg. 8919, effective June 2, 2011)