Section 240.240  Information and Referral

Information and Referral service is defined as assistance to individuals to enable them to gain access to appropriate services and to receive services.

a)         Service components of information and referral include:

1)         A brief assessment of the individual's needs to facilitate appropriate referral to and follow-up with community resources;

2)         Assisting individuals in applying for benefits provided by federal, state and local agencies;

3)         Follow-up;

4)         Information and referral may also encompass program-related public information efforts.

b)         Unit of Service

            One unit of Information and Referral service is one (1) incoming telephone call received by the professional information and referral staff.

(Source:  Amended at 13 Ill. Reg. 11193, effective July 1, 1989)