Section 146.260  Grievance Procedure

a)         An SLF shall establish a grievance procedure for reviewing grievances registered by, or on behalf of, residents.  Each resident shall be informed that a grievance procedure exists.

b)         Records shall be maintained and made available to the Department on all written grievances and the SLF's response to and disposition of each grievance.

(Source:  Amended at 29 Ill. Reg. 4360, effective March 7, 2005)