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TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION SUBCHAPTER f: TELEPHONE UTILITIES PART 736 SERVICE QUALITY AND CUSTOMER PROTECTION APPLICABLE TO WIRELESS ELIGIBLE TELECOMMUNICATIONS CARRIERS SECTION 736.630 APPLICANTS FOR SERVICE
Section 736.630 Applicants for Service
a) In addition to the disclosures required in the CTIA Consumer Code for Wireless Service, incorporated into these rules in Section 736.500 above, each WETC shall disclose in collateral or other disclosures at point of sale, or conclusion of any applicable trial period, all of the services and service plans it offers customers in its ETC area, including the rates and terms and conditions of those services and service plans.
b) As a part of the first bill rendered for service to a new customer, a WETC shall provide the customer with a listing of all services and telephone equipment which shall be provided to that customer, with an itemization of any applicable monthly charges. If the customer notifies the WETC within 20 days after receiving his/her first bill that the customer does not desire to receive certain services or equipment, the WETC will delete such services or equipment from the customer's account. The customer shall be responsible for all monthly usage and installation charges incurred for the use of such service and equipment.
c) A WETC shall establish a written procedure governing requirements for establishment of credit, available upon request.
d) Credit Information
1) If an applicant for service is unable to provide satisfactory credit information, the WETC shall offer to provide prepaid service or offer to provide service upon the payment of a deposit, pursuant to Section 736.650.
2) If the verification of credit provides unsatisfactory credit information, the applicant will be informed of the reason or reasons, and if the applicant so requests, the WETC shall provide these reasons in writing to the applicant. Thereafter, the WETC may refuse to provide or continue service until the customer provides a deposit pursuant to Section 736.650. Alternatively, the WETC may offer prepaid service options |