Section 736.530  Trouble Reports

a)         WETC's shall annually compile and report trouble reports.  The report shall provide separate totals for the number of complaints that the WETC's customers made to the FCC, as well as to its own network repair centers.  The report shall also generally describe the nature of the complaints and outcome of the carrier's efforts to resolve the complaints.  Trouble reports related to customer problems with handsets are not to be included in the calculation of WETC trouble reports.

b)         For purposes of maintaining records or reporting information relating to the requirement set forth in subsection (a), the information required to be so maintained or reported shall be calculated by dividing the number of customer-initiated network trouble reports in any given month that are cleared to network dispositions, less handset troubles, or emergency situations, by the total number of access lines in service.  The rate shall be reported on a per 1000 access line basis.