Section 736.520  Service Outages and Notification

a)         All WETCs shall notify the Commission that they have experienced, on any facilities that they own, operate, lease or otherwise utilize, an outage of at least 30 minutes duration:

1)         Of a Mobile Switching Center (MSC);

2)         That potentially affects at least 900,000 user minutes of telephony;

3)         That affects at least 1,350 DS3 minutes;

4)         That potentially affects any special offices and facilities; or

5)         That potentially affects a 9-1-1 special facility, in which case they also shall notify, as soon as possible by telephone or other electronic means, any official who has been designated by the management of the affected 9-1-1 facility as the provider's contact person for communications outages at that facility, and they shall convey to that person all available information that may be useful to the management of the affected facility in mitigating the effects of the outage on callers to that facility.

b)         Each WETC shall notify the Commission of any such service interruption.  The notification shall be made via telephone call to (217)558-6166 and shall consist of the following information:

1)         Affected Area Code/Prefix;

2)         Company name;

3)         Cause of interruption;

4)         Outage date and time;

5)         Restoration date and time;

6)         Effect on 9-1-1 service; and

7)         Name and number of person reporting the service interruption.

c)         A follow-up written report shall be provided to the Chief Engineer of the Telecommunications Division within 30 days after the service interruption, either via U.S. Postal Service, facsimile, or e-mail.