TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER f: TELEPHONE UTILITIES
PART 725 STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 725.400 GENERAL STANDARDS
Section 725.400 General Standards
a) The digits "9-1-1" shall be the primary emergency telephone number within the system, but a public agency or public safety agency shall maintain a separate secondary seven digit emergency backup number for at least six months after the 9-1-1 system is in operation and shall maintain a separate number for non-emergency telephone calls.
b) The system management shall ensure that 9-1-1 locatable addresses, with U.S. Postal Service notification, are assigned to all subscribers of an enhanced 9-1-1 system and provided to the 9-1-1 system provider.
c) The system management shall coordinate with the appropriate authorities to ensure that road or street signs that are essential to the implementation of an enhanced 9-1-1 system be installed prior to activating the system.
d) Database queries will only be allowed by PSAPs for purposes of dispatching or responding to emergency calls or for database integrity verification as set forth in subsections (f)(3) through (5).
e) Prior to an initial database integrity verification, system management shall obtain a court order detailing the information that is to be disclosed and the reason for disclosure.
f) The 9-1-1 database shall have the capability of allowing non-emergency database queries provided the following procedures are adhered to:
1) The system management shall be responsible for providing a level of security and confidentiality to the database that will prohibit any persons the means to access the database on a random inquiry;
2) Direct access to 9-1-1 database information will be under strict control and, where the hardware being used is compatible, a password will be assigned for access;
3) Non-emergency queries shall be by telephone number only and as necessary for purposes of database integrity. Non-emergency queries in excess of 10 per 24-hour period will only be done with 2 or more days advance notice to the respective telecommunications carrier system administrator for scheduling purposes. Queries may be for the specific purpose of cross-checking information in the 9-1-1 database with other sources of information, including telephone and other directories, maps, municipal database listings, etc.; and for verifying that database update information provided to the telecommunications carrier has indeed been posted and is correct. Queries will only be made on numbers that are present within the 9-1-1 system as identified in the Illinois Commerce Commission's order of authorization for the 9-1-1 system. On-site databases are exempt from telecommunications carrier advance notification requirements of this Section;
4) Information retrieved will be used exclusively for the maintenance, update, and verification of the 9-1-1 database except as otherwise specified in subsection (d). Any other use is expressly prohibited. The information is subject to strict non-disclosure agreements between the various telecommunications carriers and system management. All personnel associated in any way with the ETSB or the 9-1-1 system are bound by these agreements; and
5) Direct database queries shall not adversely affect the normal operation of the 9-1-1 system. Direct database queries shall be limited to off-peak times. Direct database queries shall be suspended during any incident that could possibly result in a number of calls from the public being made to 9-1-1. Direct database queries shall not be made if there is any known outage or impairment in the database system, including a database data link outage. Direct queries shall also be suspended if there is any abnormal lag or delay noticed in receiving responses to database queries, or if notified to cease queries by telecommunications carrier personnel. The telecommunications carrier shall treat notification of 9-1-1 system management of database query suspension as a priority. Where practicable, this notification by the telecommunications carrier to 9-1-1 system management shall be made not later than fifteen minutes after a confirmed incident or event that will cause database queries to be suspended.
g) The system management shall be responsible for the compliance of these standards, overall management, security and coordination of the 9-1-1 system.
h) Upon a written request of the system management, the telecommunications carriers shall provide within 14 working days a report to assist in the validation of the accuracy of the 9-1-1 database. Before this report is delivered to the system management, the system management shall obtain a court order requiring the telecommunications carriers to release the information. A single court order may be used to comply with this subsection and subsection (e).
1) This report shall include the following information where available in the 9-1-1 database:
A) telephone number – area code, prefix, and number in separate fields;
B) pilot number – single telephone number used to tie multiple numbers within a system together;
C) service address – including street name, street numbers, suffix, directional, community name, state, zip code, and location and/or descriptive information, including intersection if MSAG indicates an intersection, in separate fields;
D) billing address – if different than the service address, in separate fields, to be provided on a telephone number only basis pursuant to procedures defined by the telecommunications carrier and the system management. Billing address information shall be subject to non-disclosure agreements;
E) name – first, last, and middle names or initials in separate fields;
F) date service was initiated – the month, day, and year that service was initiated in separate fields. If this information is not available, the date reflecting the most current service order activity may be provided instead;
G) type of service – residential, business, coin, etc.;
H) PBX/Centrex Extensions/Station Numbers – identify those numbers that are part of a PBX/Centrex system where this information is available;
I) surcharge status – where this information is available, the report shall identify those lines on which a surcharge is being collected and the date on which the collection was initiated. Identify those lines on which no surcharge is being collected and the reason for each exemption, including telecommunications carrier lines, in separate fields;
J) Emergency Service Number (ESN) – appropriate ESN, if assigned, is to be made available only from the primary telecommunications carrier providing database development and routing services.
2) This report may be requested in writing, at a maximum, on a monthly basis. Information will be gathered from service order activity from the previous month. The information in this report is considered proprietary and shall be used exclusively for validating the accuracy of the 9-1-1 database. This report will be delivered in an electronic format. It will not be delivered in paper format. There will be a charge for this report that will be a tariffed item by each telecommunications carrier.
i) 9-1-1 system management will have the following responsibilities:
1) Coordination of project management for system implementation and ongoing changes, including, but not limited to, project timeline, milestone progress report, and communications with all participants;
2) Coordination of delivery of services between the 9-1-1 service provider, participating telecommunications carriers and the Commission; and
3) Notification of Commission Staff within a minimum of 14 calendar days prior to 9-1-1 activation.
j) Each 9-1-1 system shall have only one 9-1-1 system provider that shall provide the overall 9-1-1 database and selective routing network and associated duties for the entire system. In addition, the 9-1-1 system provider shall assume the lead role in coordinating entire projects for each telecommunications carrier in conjunction with 9-1-1 system management. Responsibilities of the 9-1-1 service provider shall include, but not be limited to:
1) Adhering to the acceptable and agreed upon standards for database record exchange as prescribed, at a minimum, by the National Emergency Number Association (located at 422 Beecher Rd., Columbus OH 43230) in "Recommended Formats and Protocols for ALI Data Exchange, ALI Response and GIS Mapping" (NENA 02-010 approved on 1/2002, that combined versions 1, 2, 2.1, 3.1, and 4);
2) Coordination of updating and maintaining subscriber 9-1-1 data provided by other participating telecommunications carriers to meet the requirements set forth in Section 15.4(d) of the ETSA [50 ILCS 750/15.4(d)];
3) Coordination of updating and maintaining the Master Street Address Guide with 9-1-1 system management and the participating telecommunications carriers;
4) Updating the ALI database on a daily basis during normal business days;
5) Providing notification of errors to the appropriate entities within 24 hours for corrective action;
6) Providing the error percentage status to 9-1-1 system management no more than once monthly, but, at a minimum, annually within the 4th quarter of each year, no later than December 31;
7) Providing a network diagram to 9-1-1 system management, no more than once monthly, but, at a minimum, annually within the 4th quarter of each year, no later than December 31;
8) Coordination of ordering and installation of all network components with all participating telecommunications carriers to meet the requirements in Section 725.500;
9) Coordination with all participating telecommunications carriers and 9-1-1 system management in order to obtain all required information for selective router tables, i.e., NPA/NXX, ESN, default ESN; and
10) Coordination with 9-1-1 system management for loading of the 9-1-1 database.
(Source: Amended at 28 Ill. Reg. 15742, effective December 1, 2004)