IF ANYONE NOW LIVING IN YOU HOME IS VERY SICK, WE WILL NOT  SHUT OFF

(Utility)

SERVICE.

WHAT YOU MUST DO:

YOU MUST CONTACT YOUR DOCTOR OR LOCAL BOARD OF HEALTH. 

THEY MUST CALL  

(Utility Name)

AT

(Phone)

RIGHT

AWAY.  THEY ALSO MUST SEND A WRITTEN CERTIFICATION TO THE COMPANY WITHIN 5 DAYS WHICH CONTAINS THE FOLLOWING INFORMATION:

•

Name of the sick person

•

A statement that the person is a resident of the premises in question

•

The name, business address, and telephone number of the certifying party

•

The nature of the illness

•

The period of time during which termination of utility services will aggravate the illness

HOW LONG IS THE CERTIFICATION GOOD FOR?

THE CERTIFICATION IS GOOD FOR ONE MONTH.  IT CAN ALSO BE RENEWED FOR ONE MONTH IF THE DOCTOR OR BOARD OF HEALTH  WRITES TO THE COMPANY AGAIN.  IF THE CERTIFICATION IS NOT RENEWED, YOUR UTILITY SERVICE MAY BE SHUT OFF AFTER THE FIRST MONTH.

FOR MORE INFORMATION CALL

(Utility Name)

AT

(Phone #)

OR CALL:

CONSUMER AFFAIRS SECTION

ILLINOIS COMMERCE COMMISION

217-782-2024 (Springfield)

or

312-793-2887 (Chicago)

MORE INVORMATION ABOUT THIS CAN BE FOUND IN SECTION 280.130 OF 83 ILL. ADM. CODE 280. YOU CAN REVIEW A COPY OF PART 280 AT ANY LOCAL UTILITY BUSINESS OFFICE, OR REVIEW OR OBTAIN A COPY AT THE ILLINOIS COMMERCE COMMISSION, 527 EAST CAPITOL AVENUE, SPRINGFIELD, ILLINOIS 62706 OR 160 NORTH LASALLE STREET, CHICAGO, ILLINOIS 60601. PART 289 (formerly General Order 172) IS AVAILABLE IN ENGLISH OR SPANISH.