Section 299.840  Appeals

a)         If, after receiving the response of the Program Director, the resident still feels that the problem, complaint or grievance has not been resolved to his or her satisfaction, he or she  may appeal in writing to the Program Administrator within 30 days after receipt of the response.  Copies of the Grievance Examiner's or treatment team's report and the Program Director's decision should be attached.

b)         The Program Administrator shall review the grievance and the responses of the Grievance Examiner and Program Director.  If it is determined that the grievance is without merit, the resident shall be advised of this disposition, in writing, within 30 working days after receipt of the grievance.

c)         The Program Administrator may call witnesses or examine records at his or her discretion.  The Program Administrator shall make a final determination of the grievance within 45 working days, whenever possible. The resident shall be sent a copy of the Program Administrator's decision.