Section 299.820  Grievance Procedures

a)         A Program Director shall review grievances at least weekly, provided that one or more grievances have been filed.  The Program Director shall determine whether to refer a grievance to a Grievance Examiner or to the treatment team for resolution.

b)         The Program Director shall submit a copy of any grievance alleging discrimination based on disability to the facility Americans With Disabilities Act (ADA) Coordinator.  The facility ADA Coordinator shall conduct such investigation as deemed appropriate and make recommendations to the Program Director for resolution of the grievance.

c)         A resident may be afforded an opportunity to appear before the Grievance Examiner or treatment team.  The Examiner may call witnesses as deemed appropriate.

d)         The Grievance Examiner or treatment team shall consider the grievance and report findings and recommendations in writing to the Program Director within 15 working days after the grievance is received by the Grievance Examiner or treatment team, whenever possible.  The Program Director shall advise the resident of the decision in writing within 10 working days after receiving the Grievance Examiner's or treatment team's report, whenever possible.