Section 299.810  Grievance Examiner

a)         The Program Director shall appoint two or more employees who may serve as a Grievance Examiner to attempt to resolve problems, complaints and grievances that residents have been unable to resolve through routine channels.

b)         No person who is directly involved in the subject matter of the grievance or who was a member of the Behavior Committee that heard a incident report concerning the grievance, or who is otherwise not impartial, may serve as the Grievance Examiner reviewing that particular case.