TITLE 50: INSURANCE
CHAPTER I: DEPARTMENT OF INSURANCE
SUBCHAPTER z: ACCIDENT AND HEALTH INSURANCE
PART 2051 PREFERRED PROVIDER PROGRAMS
SECTION 2051.APPENDIX A HEALTH CARE PREFERRED PROVIDER PROGRAM ADMINISTRATOR REGISTRATION FORM



Section 2051.APPENDIX A   Health Care Preferred Provider Program Administrator Registration Form

 

Name of Firm

 

 

Tax #  (FEIN)

Business Address (Number, Street, City, State & Zip)

 

 

Phone

Fax

Email Address

 

Person Responsible for submitting application:

Phone

 

FEE REQUIREMENT

REFERENCE

COMMENTS

 

Fee Required With Application

50 Ill. Adm. Code 2051.250

Initial registration fee of $1,000 must be submitted with application for Preferred Program Provider Administrator.

 

 

ADMINISTRATOR REQUIREMENTS

REFERENCE

50 Ill. Adm. Code 2051.260

COMMENTS

REFERENCE Please type or print where the information is located.

Signed Contracts

50 Ill. Adm. Code 2051.260(c)

Signed copies of all current administrative agreements with any entity with which the applicant contracts to provide services for or meet the requirements of this Act.  Examples of these contracts may include, but are not necessarily limited to, agreements with other administrators, utilization review organizations, third party administrators, third party prescription program administrators, insurers, health maintenance organizations and health service corporations.

 

Listing of Private Label Entities

50 Ill. Adm. Code 2051.260(d)

A listing containing the name, address and FEIN of all entities that private label a DHCSP of the administrator.

 

 

ORGANIZATIONAL REQUIREMENTS

REFERENCE

50 Ill. Adm. Code 2051.270

COMMENTS

REFERENCE Please type or print where theinformation is located

Organization Chart

50 Ill. Adm. Code 2051.270(a)

An organizational chart describing the relationship among the administrator, its parent organization and any affiliates, including the state of domicile and the primary business of each entity.

 

Corporation Information

50 Ill. Adm. Code 2051.270(b)

Proof of registration with the Illinois Secretary of State and the company's FEIN.

 

Biographical Affidavits

50 Ill. Adm. Code 2051.270(c) Appendix E

A list of the names, addresses, official positions and biographical affidavits of the persons responsible for the conduct of the affairs of the administrator (as presented in Appendix E or the NAIC Biographical Affidavit Form).

 

Office Location and Hours

50 Ill. Adm. Code 2051.270(d)

Location of the administrative offices of the administrator located in this State and regular business hours during which offices are open.  If administrative offices are not in this State, then the name and address of the Agent for Service of Process filed with the Illinois Secretary of State.

 

 

HEALTH CARE PREFERRED PROVIDER PROGRAM

PAYOR AGREEMENTS

Each applicant for registration shall file sample copies of all payor agreements, when applicable.  Agreements at a minimum shall contain the following provisions.

REFERENCE

50 Ill. Adm. Code 2051.280

COMMENTS

REFERENCE Please type or print where theinformation is located.

Incentives

50 Ill. Adm. Code 2051.280(a)

Terms requiring and specifying all incentives to be provided to the beneficiary to utilize services of a provider that has entered into an agreement with the administrator.

 

Out-of-Network Referrals

50 Ill. Adm. Code 2051.280(b)

Terms stating that, whenever an administrator or a preferred provider finds it medically necessary to refer a beneficiary to a non-preferred provider, the payor shall ensure that the beneficiary so referred shall incur no greater out of pocket liability than had the beneficiary received services from a preferred provider. Subsection (b) does not apply to a beneficiary who willfully chooses to access a non-preferred provider for health care services available through the administrator's panel of participating providers. In these circumstances, the contractual requirements for non-preferred provider reimbursements will apply.

 

Identification Card References

50 Ill. Adm. Code 2051.280(c)

Terms requiring that both the payor's and administrator's name and toll-free telephone numbers be contained on the beneficiaries' identification card.

 

Prohibition on Administrator Assuming Risk

50 Ill. Adm. Code 2051.280(d)

Terms specifying that only the payor may assume any underwriting risk when that risk is part of the delivery of services.

 

 

HEALTH CARE PREFERRED PROVIDERPROGRAM AGREEMENTS

Each applicant for registration shall file sample copies of all provider agreements, when applicable. Agreements at a minimum shall contain the following provisions.

REFERENCE

50 Ill. Adm. Code 2051.290

COMMENTS

REFERENCE Please type or print where the information is located.

 

Covered Services/Beneficiary Payment Responsibility

50 Ill. Adm. Code 2051.290(a)

A provision identifying the specific covered health care services for which the preferred provider will be responsible including any discount services, copayments, benefit maximums, limitations and exclusions, as well as any discount amount or discounted fee schedule reflecting discounted rates, shall be enumerated.

 

Provider Administrative Responsibilities

50 Ill. Adm. Code 2051.290(b)

A provision requiring the provider to comply with applicable administrative policies and procedures of the administrator including, but not limited to credentialing, recredentialing, utilization review requirements and referral procedures where applicable.

 

Availability of Medical Records

50 Ill. Adm. Code 2051.290(c)

A provision requiring that when payments are due to the provider for services rendered to a beneficiary, the provider must maintain and make medical records available to the administrator and/or insurer for the purpose of determining, on a concurrent or retrospective basis, the medical necessity and appropriateness of care provided to beneficiaries.  Such medical records must also be made available to appropriate State and federal authorities and their agents involved in assessing the accessibility and availability of care or investigating member grievances or complaints and to comply with the applicable State and federal laws related to privacy and confidentiality of medical records.

 

Provider Licensure Requirements

50 Ill. Adm. Code 2051.290(d)

A provision requiring providers to be licensed by the State, and to notify the administrator immediately whenever there is a change in licensure or certification status.

 

Hospital Admitting Privileges

50 Ill. Adm. Code 2051.290(e)

A provision requiring all physician providers licensed to practice medicine in all its branches to have admitting privileges in at least one hospital with which the administrator has a written provider contract.  The administrator shall be notified immediately of any changes in privileges at any hospital or admitting facility.  Reasonable exceptions shall be made for physicians who, because of the type of clinical specialty, or location or type of practice, do not customarily have admitting privileges. This does not apply to administrators offering only DHCSPs.

 

Provider Contract Termination

50 Ill. Adm. Code 2051.290(f)

Termination provisions shall require: (1) Not less than 30 days prior written notice by either party who wishes to terminate the contract without cause; (2) That the administrator may terminate the provider contract for cause immediately; and (3) That the provider acting as primary care physician under plans requiring a gatekeeper option must provide the administrator with a list of all patients using that provider as a gatekeeper within 5 working days after the date that the provider either gives or receives notice of termination.

 

Continuation of Services

50 Ill. Adm. Code 2051.290(g)

A provision explaining the provider responsibilities for continuation of covered services in the event of contract termination, to the extent that an extension of benefits is required by law or regulation, or that such continuation is voluntarily provided by the administrator. This does not apply to administrators offering only a DHCSP.

 

Delegation of Rights Under the Contract

50 Ill. Adm. Code 2051.290(h)

A provision stating that the rights and responsibilities under the contract cannot be sold, leased, assigned, assumed or otherwise delegated by either party without the prior written consent of the other party. The provider's written consent must be obtained for any assignment or assumption of the provider contract whenever an administrator or insurer is bought by another administrator or insurer. A clause within the provider contract allowing assignment will be deemed consent so long as the assignment is in accordance with the terms of the contract. The assignee must comply with all the terms and conditions of the contract being assigned, including all appendices, policies and fee schedules.

 

Liability and Malpractice Coverage

50 Ill. Adm. Code 2051.290(i)

A provision stating that the preferred provider has and will maintain adequate professional liability and malpractice coverage, through insurance, self-funding, or other means satisfactory to the administrator. The administrator must be notified within no less than ten days after the provider's receipt of notice of any reduction or cancellation of such coverage.

 

Non-Discrimination

50 Ill. Adm. Code 2051.290(j)

A provision stating that the provider will provide health care services without discrimination against any beneficiary on the basis of participation in the preferred provider program, source of payment, age, sex, ethnicity, religion, sexual preference, health status or disability.

 

Requirement for Provider Collection of Out-of-Pocket Amounts from Beneficiary

50 Ill. Adm. Code 2051.290(k)

A provision regarding the preferred provider's obligation, if any, to collect applicable copayments, coinsurance and/or deductibles from beneficiaries as provided by the beneficiary's health care services contract, and to provide notice to beneficiaries of their personal financial obligations for non-covered services. This provision shall include any amount of applicable discounts or, alternatively, a fee schedule that reflects any discounted rates. For DHCSPs only, a provision that providers may not charge beneficiaries more than any applicable discounted rates in accordance with payment terms and provisions contained in a DHCSP agreement signed by a beneficiary.

 

24/7 Accessibility

50 Ill. Adm. Code 2051.290(l)

A provision regarding any obligation to provide covered health services on a 24 hour per day, 7 day per week basis.

 

Payment Obligations

50 Ill. Adm. Code 2051.290(m)

A provision clearly describing the administrator's and payor's payment obligations to the provider. For DHCSPs, neither administrators nor payors may pay providers for health care services provided to beneficiaries. For DHCSPs, neither administrators nor payors may accept money from a beneficiary for payment to a provider for specific health care services furnished or to be furnished to the beneficiary.

 

Administrative Services

50 Ill. Adm. Code 2051.290(n)

A provision identifying the administrative services, if any, the administrator will perform and the types of information (financial, enrollment and utilization) that will be submitted to the provider as well as other information that is accessible to the provider.

 

Arbitration Procedures

50 Ill. Adm. Code 2051.290(p)

A provision identifying applicable internal appeal or arbitration procedures for settling contractual disputes or disagreements between the administrator and preferred provider.

 

 

ADMINISTRATOR AGREEMENTS

Each applicant for registration shall file sample copies of all administrative agreements, when applicable. Agreements at a minimum shall contain the following provisions.

REFERENCE

50 Ill. Adm. Code 2051.300

COMMENTS

REFERENCE

Please type or print where the information is located.

Due Diligence

50 Ill. Adm. Code 2051.300(a)

Before entering into a contract with another administrator  to administer programs, policies or subscriber contracts in this State as provided by 215 ILCS 5/370i(b)(2), an administrator  shall perform due diligence to ensure the other entity is properly registered under this Part or otherwise appropriately licensed under the Insurance Code.

 

Terms for the Delegation of Rights Under the Contract

50 Ill. Adm. Code 2051.300(b)

Any provider contract or preferred provider program that is sold, leased, assigned, assumed or otherwise delegated must have the terms of that transaction affecting the provision of health care services by providers, including any additional discount, repricing, or other consideration, clearly described in the contract. The administratoror payor accessing the provider network shall be contractually obligated to comply with all applicable terms, limitations and conditions of the provider network contract, including all appendices, policies and fee schedules.  An administrator shall provide to the provider upon request a written or electronic list of all current payors and administrators to which the provider contract or program has been sold, leased, assigned, assumed or otherwise delegated.

 

Administrator

Marketing Responsibility

50 Ill. Adm. Code 2051.300(c)

An administrator shall approve in writing prior to use all advertisements, marketing materials, brochures and identification cards used by any other administrator to market, promote, sell or enroll members in its preferred provider program.

 

Delegation of Rights Under the Contract

50 Ill. Adm. Code 2051.300(d)

No preferred provider program may be sold, leased, assigned, assumed or otherwise delegated to another administrator without the prior written consent of the providers contracting under the program. A clause within the provider contract allowing assignment will be deemed consent so long as the assignment is in accordance with the terms of the contract. The assignee must comply with all the terms and conditions of the contract being assigned, including all appendices, policies and fee schedules.

 

 

HEALTH CARE

PREFERRED

PROVIDER

PROGRAM

NETWORK AVAILABILITY

AND ACCESS

Each applicant for registration shall file the following information and documents with the Director

REFERENCE

I50 ll. Adm. Code 2051.310

COMMENTS

REFERENCE Please type or print where the information is located.

Method of Marketing

50 Ill. Adm. Code 2051.310(a)(1)

Provide the Department with information relating to the method of marketing the program.

 

Geographic Map with Providers Marked

50 Ill. Adm. Code 2051.310(a)(2)

A geographic map of the area proposed to be served by the program by county and zip code, including marked locations of preferred providers.

 

List of Providers Names, Addresses and Specialties

50 Ill. Adm. Code 2051.310(a)(3)

 

 

Number of Anticipated Beneficiaries

50 Ill. Adm. Code 2051.310(a)(4)

Members enrolled in the State of Illinois.

 

Website and Telephone Number Requirements

50 Ill. Adm. Code 2051.310(a)(5)

An Internet website and toll-free telephone number for beneficiaries and prospective beneficiaries to access regarding up-to-date lists of preferred providers, additional information about the DHCSP, as well as any other information necessary to conform to this Part. A plan shall identify specific providers in a beneficiary's area, confirm specific provider participation or provide a listing of preferred providers by mail.  Preferred provider lists requested by phone must be sent within 3 working days. The up-to-date provider list applies to all providers that have entered arrangements to provide services under the program either directly, or indirectly through another administrator. Administrators' and insurers' Internet website addresses shall be prominently displayed on all advertisements, marketing materials, brochures, benefit cards and identification cards.

 

Description of Accessibility and Availability of Network

50 Ill. Adm. Code 2051.310(a)(6)

 

 

Type of Services to be Provided

50 Ill. Adm. Code 2051.310(a)(6)(A)

The type of health care services to be provided by the administrator network.

 

Ratio of Providers to Beneficiaries

50 Ill. Adm. Code 2051.310(a)(6)(B)

The ratio of providers to beneficiaries by specialty, including primary care physicians, where applicable under the contract, necessary to meet the health care needs and service demands of the currently enrolled population.

 

Greatest Travel Distance

50 Ill. Adm. Code 2051.310(a)(6)(C)

The greatest distance or time that the beneficiary must travel to access: (i) Preferred provider hospital services where applicable under the contract; (ii) Primary care physician and woman's principal health care provider services where applicable under the contract; (iii) Any applicable health care service providers.

 

Policies for Closing a Network to New Providers

50 Ill. Adm. Code 2051.310(a)(6)(D)

 

 

Policies for Adding New Providers

50 Ill. Adm. Code 2051.310(a)(6)(E)

 

 

24/7 Network Access

50 Ill. Adm. Code 2051.310(a)(6)(F)

The provision of 24 hour, seven day per week access to network affiliated primary care and woman's principal health care providers.  Not applicable to administrators offering only a DHCSP.

 

Referral Procedures

50 Ill. Adm. Code 2051.310(a)(6)(G)

The procedures for making referrals within and outside the network.  Not applicable to administrators offering only a DHCSP.

 

Inadequate Networks

50 Ill. Adm. Code 2051.310(a)(6)(H)

In any case in which a beneficiary has made a good faith effort to utilize preferred providers for a covered service and it is determined the administrator does not have the appropriate preferred providers due to insufficient number, type or distance, the administrator shall ensure, directly or indirectly, by terms contained in the payor contract, that the beneficiary will be provided the covered service at no greater cost to the beneficiary than if the service had been provided by a preferred provider.  Subsection (a)(6)(H) does not apply to a beneficiary who willfully chooses to access a non-preferred provider for health care services available through the administrator's panel of participating providers. In these circumstances, the contractual requirements for non-preferred provider reimbursements will apply. Not applicable to administrators offering only a DHCSP.

 

Special Communication Needs

50 Ill. Adm. Code 2051.310(a)(6)(L)

Efforts to address the needs of beneficiaries with limited English proficiency and illiteracy, with diverse cultural and ethnic backgrounds, and with physical and mental disabilities.

 

Identification Card

50 Ill. Adm. Code 2051.310(a)(6)(M)

A sample beneficiary identification card in conformity with the Uniform Health Care Service Benefits Information Card Act [215 ILCS 139], and the Uniform Prescription Drug Information Card Act [215 ILCS 138] when pharmaceutical services are provided as part of the program's health care services.

 

Gatekeeper

50 Ill. Adm. Code 2051.310(a)(6)(N)

When a gatekeeper option is included as part of the program, beneficiaries  shall make a good faith effort to provide written notice of termination of a provider to all beneficiaries who are patients seen on a regular basis by a provider whose contract is terminating. When a contract termination involves a primary care physician, in a gatekeeper option, all beneficiaries who are patients of that primary care physician shall also be notified. This does not apply to administrators that only provide DHCSPs.

 

Medical Record Costs

50 Ill. Adm. Code 2051.310(c)

Enrollees are not responsible for any reasonable costs associated with medical record transmission or duplication in order to have a claim adjudicated. 

 

 

DISCOUNTED HEALTH CARE SERVICES PLAN AGREEMENTS

Each applicant for registration shall file sample copies of all DHCSP agreements, when applicable. Agreements at a minimum shall contain the following provisions.

REFERENCE

50 Ill. Adm. Code 2051.320

COMMENTS

Only those administrators that also provide DHCSP benefits must comply with the requirements of Section 2051.320.

REFERENCE Please type or print where the information is located.

Written Agreement Required

50 Ill. Adm. Code 2051.320(a)

A DHCSP administrator shall have a written agreement between the administrator and its beneficiaries that specifies the benefits a beneficiary is to receive under the DHCSP.

 

Cancellation Rights

50 Ill. Adm. Code 2051.320(b)(1)

A provision establishing the right for the beneficiary to cancel at any time.  If a beneficiary cancels within 30 days after the date of receipt of the identification card and other membership materials, the beneficiary will be reimbursed all money paid except any fee authorized by Section 2051.320(f).

 

No Restrictions on Access to Providers

50 Ill. Adm. Code 2051.320(b)(2)

A provision establishing that beneficiaries will have free access to DHCSP providers without restrictions to waiting periods, notification periods, etc. (except for hospital discounts).

 

Method of Payment

50 Ill. Adm. Code 2051.320(b)(3)

A provision allowing a beneficiary to modify the method of payment upon request, unless a specific method of payment is stipulated within the agreement.

 

Electronic Fund Transfer Limitation

50 Ill. Adm. Code 2051.320(b)(3)

DHCSP administrators may not continue using electronic fund transfers after receiving a beneficiary's written request to terminate electronic fund transfers as a method of payment.

 

DOI Complaint Filing

50 Ill. Adm. Code 2051.320(b)(4)

The procedures for filing complaints with the plan and the availability and contact information for the Illinois Department of Insurance. These procedures must contain, at a minimum, a statement that the DHCSP shall provide specific contact information for the Department upon request.

 

Required Disclosures

50 Ill. Adm. Code 2051.320(d)

DHCSP administrators must provide the following disclosures in writing to any prospective beneficiary of a DHCSP before purchase as well as in all beneficiary agreements.  If the initial contact with the prospective beneficiary is by telephone, the disclosure shall be made orally and included in the written agreement required by Section 2051.320(a).  The disclosures shall also be provided on the first page of any advertisements, marketing materials or brochures relating to a DHCSP or if that is not possible, on the first page listing plan information.

 

Not an Insurance Policy

50 Ill. Adm. Code 2051.320(d)(1)

 

 

Providers and Services

50 Ill. Adm. Code 2051.320(d)(2)

 

 

The Plan Does Not Make Payments to Providers

50 Ill. Adm. Code 2051.320(d)(3)

 

 

Beneficiary Must Pay for All Discounted Services

50 Ill. Adm. Code 2051.320(d)(4)

The plan beneficiary is obligated to pay for all discounted health care services, but will receive a discount from those providers that have contracted with the DHCSP administrator.

 

Toll-Free Number and Website Access

50 Ill. Adm. Code 2051.320(d)(5)

The administrator's toll-free telephone number and Internet website page where beneficiaries and prospective beneficiaries may obtain additional information about the DHCSP and lists of providers participating in the DHCSP.

 

Itemized Discounted Health Care Services Plan Costs

50 Ill. Adm. Code 2051.320(e)

Whenever a DHCSP is sold in conjunction with any other product that can be purchased separately, including a policy of insurance, the administrator or DHCSP administrator must provide in writing to the beneficiary the charges for the DHCSP product.

 

Limitation on Fees

50 Ill. Adm. Code 2051.320(f)

Any initial one-time processing, administrative or other such non-regular fee may not exceed $30.

 

Listing of Private Label Marketers

50 Ill. Adm. Code 2051.320(g)

A DHCSP administrator shall annually file with the Director a listing of all private label marketers with whom it has a direct or indirect contractual relationship respecting the marketing or use of the administrator's DHCSP under a name other than that of the administrator. A DHCSP administrator shall inform the Department of any additional private label marketers with whom it contracts and of any cancellation or non-renewal of a contract within 30 days after the execution, cancellation or non-renewal of the contracts.  A listing of private label marketers must contain: (1) the name, address and FEIN of the private label marketer; (2) any DBA used by the private label marketer; and (3) all product names used by the private label marketer.

 

Administrator Responsibilities for Private Label Marketers

50 Ill. Adm. Code 2051.320(h)

A DHCSP administrator shall ensure that any private label marketer who it identifies under subsection (g) or with whom it has an obligation to identify under subsection (g): (1) prominently discloses within all descriptions of benefits and member materials the name of any administrator and DHCSP administrator whose DHCSP is being provided; (2) prominently discloses within all marketing materials the name of any DHCSP administrator whose DHCSP is being provided; (3) prominently discloses the private label marketer's product name and the name or name and logo of available networks on the member's identification card; and (4) complies with the applicable DHCSP administrator provisions of this Part.

 

Private Label Marketers Not Identified

50 Ill. Adm. Code 2051.320(i)

A private label marketer that is not identified as such pursuant to subsection (g) must register as a DHCSP administrator under this Part.

 

Participating Provider Listing

50 Ill. Adm. Code 2051.320(j)

A DHCSP shall identify specific providers in a beneficiary's area, confirm specific provider participation or provide a listing of participating providers by mail. Participating provider lists requested by phone must be sent within 3 working days. Any provider listing must include all participating providers with whom the administrator has contracted either directly or indirectly through another DHCSP administrator.

 

 

FIDUCIARY AND BONDING REQUIREMENTS

REFERENCE

50 Ill. Adm. Code 2051.340

COMMENTS

REFERENCE

Please type or print where the information is located.

Holder of  Bond

50 Ill. Adm. Code 2051.340(c)(2) and Appendix F

If a bond of indemnity is posted, it shall be held by the Director of Insurance in favor of the beneficiaries and payors of services under the preferred provider program operated by the administrator.

 

 

Declaration:

 

The undersigned declares that the statements made in this application are true, correct and complete to the best of his/her knowledge and belief.

 

 

 

 

Signature

 

Date

Print Name and Title

 

 

 

Phone

 

Please sign and date this form and return it to the Department with your registration fee of $1,000 for new registrations and any accompanying documents.  The check or money order should be payable to the Director of Insurance.

 

(Source:  Amended at 37 Ill. Reg. 2895, effective March 4, 2013)