Section 5040.420  DCMS Garages

a)         All maintenance and repairs to State vehicles shall be performed at DCMS garages with the following exceptions.

b)         Exceptions:  DCMS may authorize repairs by private vendors in the following situations:

1)         DCMS garage is unable to perform the needed services or services can be performed more economically elsewhere.

2)         DCMS garage is remote from vehicle needing repair.

3)         If repairs are needed in an emergency situation.

c)         Authorization:  Authorization except in an emergency must precede any repairs.  No automotive repair work will be authorized for direct payment unless prior authorization has been obtained from DCMS.  Authorization may be obtained by calling the 24 hour phone number listed in the DCMS Vehicle Operator's Instructions found in each vehicle or on the reverse side of the credit card.  Reports of emergency repair work must be made in writing and sent to the Division of Vehicles within 5 working days after the repairs are completed.  A copy of the repair invoice must accompany the emergency repair report.

d)         Private repair facilities under contract to DCMS are listed annually in the DCMS Division of Vehicles Statewide Guide to Repair Services and in the Vehicle Operator's Instructions and should be used as the primary alternative to DCMS' garages. Location of nearest private garage may be obtained from DCMS or the Vehicle Coordinator.

e)         Should repairs or maintenance performed at DCMS garages prove unsatisfactory, the operator should return the vehicle to the DCMS garage and review the problem with the DCMS supervisor after detailing the problem on DCMS "Uniform Complaint Form".  If the original problem remains unresolved after this action is taken, the Agency Vehicle Coordinator should be contacted, at which time the complaint will be reviewed and settled between the Coordinator and the Office of the Division of Vehicles.

(Source:  Amended at 9 Ill. Reg. 13720, effective August 21, 1985)