Section 2000.5510  Complaints Against Vendors

a)         The purpose of this Section is to document performance of vendors.

b)         Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the SOS shall take appropriate action to initiate a complaint to the vendor.

c)         For relatively minor infractions, the SOS may initiate contact by telephone or in person.  If not resolved by this action, a written complaint shall be made.

d)         For other infractions, the SOS shall send a written complaint to the vendor detailing the problem.  For complaints regarding contracts established by the CPO for DCMS, a form available from the CPO for DCMS shall be used for processing complaints.

e)         A copy of all written complaints and the resolution or status shall be filed with the SPO.