TITLE 44: GOVERNMENT CONTRACTS, GRANTMAKING, PROCUREMENT AND PROPERTY MANAGEMENT
SUBTITLE B: SUPPLEMENTAL PROCUREMENT RULES
CHAPTER XXXIII: OFFICE OF THE LT. GOVERNOR
PART 1600 OFFICE OF THE LT. GOVERNOR'S PROCUREMENT RULES
SECTION 1600.5510 COMPLAINTS AGAINST VENDORS
Section 1600.5510 Complaints Against Vendors
a) The purpose of this Section is to document performance of vendors.
b) Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the OLG shall take appropriate action to initiate a complaint to the vendor.
c) For relatively minor infractions, the OLG may initiate contact by telephone or in person. If not resolved by this action, a written complaint shall be made.
d) For other infractions, the OLG shall send a written complaint to the vendor detailing the problem.
e) A copy of all written complaints and the resolution or status shall be filed with CMS.