Section 1120.5510  Complaints Against Vendors

a)         Whenever a vendor fails to deliver on time or meet specifications,  or for other similar causes, the IOC shall initiate a complaint to the vendor.

b)         For relatively minor infractions, the IOC may initiate contact by telephone or in person.  If not resolved by this action, a written complaint should be made.

c)         If the initial complaint is not satisfactorily answered, or for serious infractions, the IOC shall send a written complaint to the vendor detailing the problem.

d)         A copy of all written complaints and the resolution or status shall be filed with the CPO.