TITLE 44: GOVERNMENT CONTRACTS, PROCUREMENT AND PROPERTY MANAGEMENT
SUBTITLE B: SUPPLEMENTAL PROCUREMENT RULES
CHAPTER XIV: COMPTROLLER
PART 1120 OFFICE OF THE COMPTROLLER STANDARD PROCUREMENT
SECTION 1120.5510 COMPLAINTS AGAINST VENDORS OR SUBCONTRACTORS
Section 1120.5510 Complaints Against Vendors or Subcontractors
a) The purpose of this Section is to document performance of vendors or subcontractors.
b) Whenever a vendor or subcontractor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the IOC shall take appropriate action to initiate a complaint to the vendor or subcontractor.
c) For relatively minor infractions, the IOC may initiate contact by telephone or in person. If not resolved by this action, a written complaint should be made.
d) If the initial complaint is not satisfactorily answered, or for serious infractions, the IOC shall send a written complaint to the vendor or subcontractor detailing the problem. For complaints regarding contracts established by the CPO, a form available from the CPO shall be used for processing complaints.
e) A copy of all written complaints and the resolution or status shall be filed with the CPO.
(Source: Amended at 37 Ill. Reg. 3075, effective March 1, 2013)