Section 250.20  Definitions

Act means the Americans With Disabilities Act of 1990 (42 USC 12101 et seq.).

Complainant means an individual with a disability who files a grievance with the Division pursuant to the provisions of this Part.

Designated Coordinator means the persons appointed by the Director who are responsible for the coordination of efforts of the Division to comply with and carry out its responsibilities under Title II of the Act, including investigation of grievances filed by complainants.

Department means the Department of Financial and Professional Regulation.

Director means the Director of the Department of Financial and Professional Regulation-Division of Insurance of the State of Illinois or anyone to whom the Director's responsibilities and authority are lawfully delegated.

Division means the Department of Financial and Professional Regulation-Division of Insurance.

Grievance means any complaint under the Act by an individual with a disability who meets the essential eligibility requirements for participation in or receipt of the benefits of a program, activity or service offered by the Division, and believes he or she has been excluded from participation in or denied the benefits of any program, service or activity of the Division, or has been subject to discrimination by the Division.

Grievance Form means a Division created form (attached as Exhibit A) that, when completed by a complainant, includes, but is not limited to, the name, address and telephone number of the complainant; date of incidence; a short factual statement of the grievance; and the relief requested, if applicable.

Procedure means the Americans With Disabilities Act Grievance Procedure set forth in this Part.